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Privacy Policy
The Steady Ground Co. — Privacy Policy
Last updated: 24/10/2025
1. Introduction
Welcome to The Steady Ground Co. We are committed to protecting your privacy and ensuring your personal information is handled securely, lawfully, and transparently. This Privacy Policy explains how we collect, use, and store your information when you visit our website, contact us, or take part in our services, including workshops, training, group, or individual counselling.
2. Who We Are
The Steady Ground Co. is a wellbeing consultancy providing training, workshops, and counselling services for individuals and organisations.
Email: info@thesteadygroundco.com
Website: www.thesteadygroundco.com
We act as the Data Controller for personal information collected through our website andservice interactions.
3. Information We Collect
We may collect and process the following types of personal information:
When you visit our website:
- Name, email address, and contact details (if you complete a form)
- IP address, browser type, and usage data via cookies or analytics tools
When you engage with our services:
- Name, contact information, company details
- Information shared during workshops, supervision, or therapy sessions
- In counselling sessions: personal and sensitive information relevant to your wellbeing (stored and processed under strict confidentiality and ethical standards)
4. How We Use Your Information
We use your information to:
- Provide and manage our services
- Communicate with you about bookings, enquiries, and updates
- Send relevant information, resources, or newsletters (with your consent)
- Maintain records in line with professional and legal obligations
- Improve our website and user experience
5. Legal Basis for Processing
We rely on one or more of the following lawful bases:
- Consent: where you have given clear permission for us to process your data
- Contract: when processing is necessary to deliver a service you have requested
- Legal obligation: where we are required to keep records for compliance or safeguarding purposes
- Legitimate interests: for business administration and service improvement, where this does not override your rights
6. Data Storage and Retention
Your personal information is stored securely and only retained for as long as necessary to fulfil the purposes for which it was collected, in accordance with professional standards. Counselling records are kept confidential and stored securely for up to 7 years after your last session, in line with BACP and ICO guidance.
7. Sharing Your Information
We will never sell or share your data for marketing purposes. We may share limited information with:
- IT and administrative service providers who support our operations (under strict confidentiality agreements)
- Supervisors or professional bodies where required ethically or legally (e.g. safe guarding concerns)
- Law enforcement or legal authorities if required by law
8. Your Rights
You have the right to:
- Access a copy of your personal information
- Request correction or deletion of your data
- Withdraw consent at any time (where applicable)
- Restrict or object to processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)For more information or to exercise your rights, please contact us at:
9. Cookies
Our website may use cookies to improve performance and user experience. You candisable cookies through your browser settings at any time. For more details, see our Cookie Policy (if applicable).
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions or concerns about how your data is used, please contact us at:
The Steady Ground Co.
If you are not satisfied with our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO): https://ico.org.uk/